Estamos a traduzir a nossa loja para português!
Mas como temos muitos produtos e páginas, vai demorar algum tempo. Entretanto, o nosso catálogo de produtos estará em inglês. Obrigado pela sua paciência!
FAQ
Which shipping service providers will the delivery be handled by?
In Germany, orders are generally shipped with GLS whereas TNT is our standard provider for shipments to all other countries. In rare cases, we may ship with other carriers such as DHL, UPS or Raben Logistics.
If your company has a carrier account with TNT, DHL, FEDEX or UPS, this information can be added to your MISUMI corporate account. Please contact us via the Help Center in your MyMISUMI profile and provide the relevant shipping service provider, and the carrier account number. As soon as this is set-up, we will send you a confirmation and your next order will be charged directly to your carrier account.
Who can order from MISUMI?
Officially registered companies, traders and educational institutions can place orders with MISUMI. To place orders, you must be registered as a Corporate User. Enquires and orders from private individuals cannot be processed.
How can I order from MISUMI?
As a registered MISUMI customer, you can place your order via the online shop:
- Log in to your MISUMI account
- Then go to the MISUMI main page and click on the yellow ‘Ouote/Order’ button
- Enter the necessary data: Part numbers, quantity, etc. and add the items to the shopping cart
- Select the ‘Go to order’ option in the shopping basket
- In the next step, check the address data for the billing & delivery address
- Place your order in the next step.
You will then receive your order confirmation as a PDF file by email and can also view it in your order history in the MyMISUMI customer portal after a short transmission time.
Are discounts available at MISUMI?
With MISUMI, you will receive a quantity discount on your item depending on the quantity ordered. You can see the discounts for the individual products on the respective product page of the items in the online shop, if available.
Please be aware that MISUMI does not provide resale discounts.
Can I change my order?
Yes, you can amend your order on our MyMISUMI customer portal, if the order or line item is eligible.
- Log in to your MyMISUMI-profile
- Select an order from your 'Order Overview'
- In the Order Detail View, click 'Modify / Cancel Order'
- Select all or single line items, you wish to amend
- Amend either the PO Reference, shipping address or shipping date
See tutorial video below.
Amendments made on the MyMISUMI customer portal will not have to be verified by our Customer Services and will be effective immediately.
Orders can be amended online, only if the order or line item meets the defined eligibility criteria (see Cut-Off times below).
Currently, you can only modify online orders, which you have placed yourself.
Currently, you can only modify online orders, which you have placed yourself.
Cut-Off Times
| Modification / Item | Stock Item | MTO Item Standard Lead Time | MTO Item Advance Lead Time |
|---|---|---|---|
| Customer PO Reference | 10pm day before Shipping Date | 10pm day before Shipping Date | 10pm day before Shipping Date |
| Ship-To Address Ship-To Dept. Ship-To Receive | 10pm day before Shipping Date | within 2hrs after placing the Order | day before production starting day |
| Customer PO Item Reference | 10pm day before Shipping Date | 10pm day before Shipping Date | 10pm day before Shipping Date |
| Ship Date (sooner) | Cut-Off Time of NEW Shipping Date | n/a | n/a |
| Ship Date (postpone) | 10pm day before Shipping Date | within 2hrs after placing the order | day before production starting day |
Can I request express shipping?
MISUMI offers express shipping for deliveries within Germany and Europe.
Most deliveries within Germany, arrive the next working day. For express deliveries within Europe, delivery times vary from country to country, but generally arrive in one to two working days. The respective delivery time to your country and the increase in shipping costs can be found on the shipping costs/delivery time overview in the FAQ. During the online order process, you can choose standard or express delivery via the corresponding button. Please note that express delivery is not available on Saturdays. In case a Saturday delivery is required, please contact us through our Help Center in your MyMISUMI Profile:
- Log in to your MyMISUMI-profile
- Go to Help Center
- Provide detailed information about the relevant order/item
Where do I submit a claim?
Send us your claim via the MyMISUMI customer Portal:
- Log in to your MyMISUMI-profile
- Go to "Claims and Returns" in the menu bar on the left side under category "Services"
- Select the category 'Claims'
- In the drop down menu, please select the relevant order
- Fill in the form.
You will find different categories (incorrect goods, incorrect quantity, missing goods, shipment not received, invoice-related, quality-related). Mark the faulty item and send us a detailed description of the fault. For quality related claims, please also include a photo and detailled issue description.
How can I return goods in case of an incorrect delivery from MISUMI?
If an incorrect product has been delivered to you, you can report this via the MyMISUMI customer portal:
- Log in to your MyMISUMI-profile
- Go to "Claims and Returns" in the menu bar on the left side under category "Services"
- Select the category 'Return Goods'
- In the drop down menu, please select the relevant order
- Fill in the form.
Your request will be checked, incorrect delivered products will be replaced as soon as possible and the incorrect delivery will be collected. Please provide the following information: the number of incorrectly delivered parcels, their weight and size, the collection address, a contact name and contact phone number. We will take care of the next steps and get back to you with more information on your return. Please do not return the goods to us before our Customer Service team has confirmed your request.
How can I report a product defect?
Please report any defects to us via the MyMISUMI customer portal:
- Log in to your MyMISUMI-profile
- Go to "Claims and Returns" in the menu bar on the left side under category "Services"
- Select the category 'Claims'
- In the drop down menu, please select the relevant order
- Fill in the form.
Send us photos and a detailed description so our technicians can identify the defect or fault. Your request will be reviewed and you will receive a replacement or credit depending on your preference. MISUMI will also arrange the collection of the rejected products. To arrange a collection of the packages, please provide the number of packages, their weight and size, the address for collection, and a contact name and phone number. We will take care of the next steps and get back to you with more information on your return. Please do not return the goods to us before our Customer Service team has confirmed your request.
How can I cancel an order at MISUMI?
You can cancel your order in our MyMISUMI customer portal, using the self-cancellation function (if the order or line item is eligible):
- Log in to your MyMISUMI profile
- Select an order from your 'Order Overview'
- In the Order Detail View, click 'Modify / Cancel Order'
- Select all or single line items, you wish to cancel
- Click 'Cancel' and confirm your request
See tutorial video below.
If the cancellation option is available, it can be completed directly online without contacting Customer Service. If a line is greyed out, it is not eligible for cancellation.
Currently, you can only cancel online orders, which you have placed yourself.
You can find an overview of our cancellation conditions here.
Please be aware that Meviy-products cannot be cancelled in general.
Cut-Off Times
| Modification / Item | Stock Item | MTO Item Standard Lead Time | MTO Item Advance Lead Time |
|---|---|---|---|
| Cancellation (Free of Charge) | 10pm day before Shipping Date | within 2hrs after placing the order | day before production starting day |