FAQ

To place an order with MISUMI, you have to be registered as a Corporate User. If you are a registered customer, please log in to your account and place your order online. Immediately after placing the order you can download your order confirmation which also shows the shipping date. Information on the tracking number will be provided on the day of shipment. In case we need additional information we will contact you as soon as possible. More detailed information on the ordering process can be found in the FAQ. If you have any questions about your order, please contact us via the Help Center in your MyMISUMI-profile.

• Log in to your MyMISUMI profile
• In the dashboard you will already find an overview of the most recent orders and quotations
• click on To orders overview

• Use the displayed option Request for MISUMI
• Enter the required quantity and the preferred delivery date and send the request. A reception number for your inquiry will be displayed.

• Log in to your MyMISUMI profile
• Go to ‘Inquiry List’ in the menu on the left-hand side
• You will see an overview of the inquiries and can confirm the relevant ones.
• Finalise your order.

There may be various reasons why you would receive a pro forma invoice: Some, but not all, potential reasons are listed below; If the credit limit is exceeded, advance payment (with pro forma invoice) must be made. Educational institutions (schools, universities, etc.) and associations always receive a pro forma invoice for their orders as standard. The order will only be processed once this pro forma invoice has been paid and the payment has been posted.

As a B2B company, MISUMI can only deliver to registered companies or universities. Deliveries to private and home-office/remote-work addresses, as well as deliveries to post boxes, parcel shops, self-storage hubs and hotel addresses are not possible.