Estamos a traduzir a nossa loja para português!
Mas como temos muitos produtos e páginas, vai demorar algum tempo. Entretanto, o nosso catálogo de produtos estará em inglês. Obrigado pela sua paciência!
FAQ
What do I do if only part of the goods have arrived?
In rare cases, goods of an order may arrive in different packages. The number of packages used to ship your order is stated on the last page of the delivery note. In case you have not received all packages stated on the delivery note, please wait another working day to see if the missing package arrives later. As an order can have multiple delivery dates, please check your order confirmation to ensure that all items have been confirmed and to find the delivery date for your missing item. In case you have received all packages, but an item stated on the delivery note, is not included, please report this via the Help Center in your MyMISUMI portal.
Can I request express shipping?
MISUMI offers express shipping for deliveries within Germany and Europe.
Most deliveries within Germany, arrive the next working day. For express deliveries within Europe, delivery times vary from country to country, but generally arrive in one to two working days. The respective delivery time to your country and the increase in shipping costs can be found on the shipping costs/delivery time overview in the FAQ. During the online order process, you can choose standard or express delivery via the corresponding button. Please note that express delivery is not available on Saturdays. In case a Saturday delivery is required, please contact us through our Help Center in your MyMISUMI Profile:
- Log in to your MyMISUMI-profile
- Go to Help Center
- Provide detailed information about the relevant order/item